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Warranty terms

The warranty period starts from the date of purchase of the device by the person indicated in the warranty card;

The warranty service is carried out only in the presence of correctly filled in and valid warranty documents for the device and upon presentation of valid payment documents for the device (receipt or invoice);

The appliance is intended for household use only and must not be used for professional purposes;

The warranty is only valid for damage due to a manufacturing defect that has occurred within the warranty period;

The commercial guarantee is not recognized in the following cases:

• In case of non-compliance with the requirements for use of the appliance and / or attempted repair by an unauthorized person;

• In case of damage due to poor quality transport, improper storage, malfunctions in the electrical network, non-compliance with the documentation accompanying the device;

• In case of damage due to force majeure.

Claims for incompleteness of the product are serviced only at the time of its purchase / delivery.

This warranty does not apply to:

• Product consumables - all detachable parts, filters, all glass, rubber and other wearing parts

• Damage to the coating of the product (paint), scratches, cracks, discoloration or rust

• Worn out in the process of normal use components - axles, rubber joints, plastic components, linings, panels

• Batteries of all types of devices

• Accessories of all kinds

Free warranty service may also be denied in the following cases:

• When the installation, storage and operating instructions have not been observed

• In case of discrepancy between the characteristics stated in the warranty card and those of the product presented for complaint

• When the damage has occurred due to the presence of foreign bodies incompatible with the structural schemes: liquids, grease, dust, metal parts, insects, etc.

• When the damage has occurred under the influence of an aggressive external environment or failure to take the necessary care

• When the damage is caused intentionally or carelessly.

Complaints on applications for a commercial guarantee can be submitted to the e-mail of Elly Vision Ltd. - office@beauty-vision.eu

Legal guarantee

Notwithstanding the present commercial warranty, the seller is responsible for the non-compliance of the consumer goods with the sales contract under the legal warranty.

This commercial guarantee does not affect the rights of consumers arising from the provisions of Art. 112-115 of the Consumer Protection Act, namely:

Consumer rights

Art. 112. (1) In case of non-compliance of the consumer goods with the contract of sale the consumer shall have the right to file a claim, asking the seller to bring the goods in compliance with the contract of sale. In this case, the consumer can choose between repairing the product or replacing it with a new one, unless this is impossible or the method of compensation chosen by him is disproportionate to the other.

(2) A way of compensating the consumer shall be considered disproportionate if its use imposes costs on the seller, which in comparison with the other way of compensation are unreasonable, taking into account:

1. the value of the consumer goods, if there was no lack of non-conformity;

2. the significance of the non-compliance;

3. the possibility to offer the consumer another way of compensation, which is not connected with significant inconveniences for him.

Art. 113. (1) When the consumer goods do not correspond to the contract of sale, the seller shall be obliged to bring it in compliance with the contract of sale.

(2) The bringing of the consumer goods in compliance with the contract of sale shall be carried out within one month, as of the filing of the complaint by the consumer.

(3) After the expiration of the term under par. 2 the consumer has the right to cancel the contract and to be reimbursed the amount paid or to request a reduction of the price of the consumer goods according to art. 114.

(4) The bringing of the consumer goods in compliance with the contract of sale shall be free of charge for the consumer. It does not owe costs for the shipment of consumer goods or for materials and labor associated with its repair, and must not suffer significant inconvenience.

(5) The consumer may also claim compensation for the damages suffered as a result of the non-compliance.

Art. 114. In case of non-compliance of the consumer goods with the contract of sale and when the consumer is not satisfied with the resolution of the claim under Art. 113, he has the right to choose between one of the following options:

1. cancellation of the contract and refund of the amount paid by him;

2. price reduction.

(2) The consumer may not claim for refund of the amount paid or for reduction of the price of the goods when the trader agrees to replace the consumer goods with a new one or to repair the goods within one month of filing the complaint by the consumer.

(3) The trader shall be obliged to satisfy a request for cancellation of the contract and to reimburse the amount paid by the consumer, when after he has satisfied three complaints of the consumer by repairing the same goods, within the term of the guarantee under art. 115, there is another occurrence of non-compliance of the goods with the contract of sale.

(4) The consumer may not claim for annulment of the contract if the non-conformity of the consumer goods with the contract is insignificant.

Art. 115. (1) The consumer may exercise his right under this section within two years, as of the delivery of the consumer goods.

(2) The term under par. 1 shall cease to run during the time necessary for the repair or replacement of the consumer goods or for reaching an agreement between the seller and the consumer for resolving the dispute.

(3) The exercise of the consumer's right under para. 1 is not bound by any other term for filing a claim, different from the term under para. 1.

According to Art. 114, para. 3 of the Consumer Protection Act, you have the right to request cancellation of the contract for the sale of the device and get back the price paid by you, if after Elly Vision Ltd. has satisfied three of your complaints about the device by repairing within two years from your entry into possession of the appliance, there is a further occurrence of non-compliance of the appliance with the sales contract.

For additional information you can contact email: office@beauty-vision.eu

 

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